Training in interpersonal skills : tips for managing people at work / Stephen P. Robbins, Phillip L. Hunsaker.

By:

Robbins, Stephen P, 1943-

Contributor(s):

Hunsaker, Phillip L

Material type:

TextPublication details: Upper Saddle River, N.J. : Pearson, 2012.Edition: 6th edDescription: xxiv, 386 p. ; 24 cmISBN:

9789332549845
0132551748

Subject(s):

DDC classification:

658.302 22

LOC classification:

HF5549.12 .R63 2012

Contents:

Self-awareness -- Skills : an introduction -- Self-awareness : a point of departure -- Self-management : clarifying values, setting goals, and planning -- Applying emotional intelligence -- Communicating -- Sending interpersonal messages -- Listening and reading nonverbal messages -- Providing feedback -- Communicating across cultures.

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Includes index.

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