Polsky, Lawrence. <br/><br/>
Perfect phrases for conflict resolution :  hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / 
Lawrence Polsky and Antoine Gerschel. 
 - New York :  McGraw-Hill,  c2011. 
 - 1 online resource (163 p.) 
<br/><br/><label>ISBN: </label>9780071760423 
<br/><br/><label>LCCN: </label>2020755365 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Interpersonal conflict.<br/>Conflict management.
<br/><br/><label>LC Class. No.: </label>HD30.3 
<br/><br/><label>Dewey Class. No.: </label>658.4/053  / 1418